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Cancellation and Refund

Shah Taxi is committed to providing optimal assistance to its customers and, therefore, upholds a flexible cancellation policy:

1. The customer understands and accepts that a refund will be initiated if the cancellation request is received at least 72 hours before the scheduled pickup. (Refer to point 3 for special cases)

2. Cancellations can be made through phone or email, with all cancellation requests linked to the booking ID provided during cab reservation.

3. No cancellations are accepted for products/services acquired through Shah Taxi's marketing team on special occasions such as Dussehra, Pongal, Diwali, New Year, etc. These are limited-time offers, making cancellations unfeasible.

4. Shah Taxi will not be held accountable for any cancellation or delay in service due to natural calamities, unrest, strikes, or road jams/traffic, etc. Consequently, no refund will be issued.

5. The customer acknowledges that no refund will be processed if the cancellation request is received within 36 hours of the scheduled pickup.

6. Shah Taxi reserves the right to modify driver and taxi details before boarding the taxi in case of vehicle breakdown or other legitimate reasons at the driver's end. No cancellation requests will be entertained in such instances.

7. Shah Taxi reserves the right to cancel or change the booking of the vehicle at any point in time.


Refunds will be processed and returned to you within 7-15 working days if you meet the eligibility criteria outlined in the "Cancellation and Returns" policy mentioned above.


The information presented on this website is intended for general informational purposes only. Shah Taxi, along with its users and partners, contributes to the content. Although we strive to uphold the accuracy and relevance of the information, we make no representations or warranties, whether express or implied, regarding the completeness, accuracy, reliability, suitability, or availability of the website or the information, products, services, or related graphics contained on the website for any purpose. Your reliance on such information is entirely at your own risk, or you may verify it by contacting the Company directly via phone.

Shah Taxi disclaims all warranties of merchantability related to the information and descriptions of cabs/taxis, car rentals, or any other products or services displayed on this website. This includes, but is not limited to, pricing, photographs, lists of amenities, general product descriptions, etc., much of which is provided by the respective suppliers/operators. Ratings for cars or any other items displayed on this website are intended as general guidelines only, and Shah Taxi, Shah Taxi Affiliates, and their respective suppliers do not guarantee the accuracy of the ratings. Shah Taxi, its affiliates, and their respective suppliers do not assure the availability of specific products and services.

You also acknowledge that Shah Taxi, through this site, acts as an intermediary service provider to facilitate high-quality services for you. Shah Taxi is not the last-mile service provider to you, and therefore, it is not responsible for any lack or deficiency of services provided by any person (taxi/car rental operator, travel/tour operator, or a similar agency) that you engage or hire based on the material available on this site. Shah Taxi, its affiliates, and their respective suppliers disclaim all warranties and conditions regarding this information, software, products, and services, including all implied warranties and conditions of merchantability, satisfactory quality, fitness for a particular purpose, title, and non-infringement.

In no event will we be liable for any loss or damage, including, without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from the loss of data or profits resulting from, or in connection with, the use of this website. While this website may contain links to other websites not under the control of Shah Taxi, we have no control over the nature, content, and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorsement of the views expressed within them. Every effort is made to keep the website running smoothly; however, Shah Taxi takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.